General Policies and Our Cancellation Policy
Pets
We are pleased to welcome our furry friends in specific units with some restrictions on where pets are allowed on the Resort. Call for availability of these units. All other guest cottages are not considered pet friendly. If evidence of a pet is found in a non-designated cottage during a stay, or after check-out time has occurred, there will be a $50.00 cleaning fee + HST per day of the stay, applied to the credit card on file.
Cancellation Policy
We understand that on occasion changes in your schedule may occur. If you need to cancel your reservation prior to 30 days from the date of your arrival, a $100.00 administration fee + HST will be charged. If you need to cancel within 30 days of your arrival, your deposit on file will be forfeited, or alternatively you may change your reservation to an alternative date within the current year, subject to availability at the time of cancellation.
Non-Smoking Policy
All of our guest Cottages and public areas are designated as Non-Smoking. If evidence of smoking is found in a Cottage during a stay, or after check-out time has occurred, there will be a $250.00 fee + HST applied to the credit card on file.
Other General Policies
Check-in Time: 3:00 PM.
Check-out Time: 11:00 A.M.
All weekends are subject to a 2 night minimum stay.
A valid credit card is required to make a reservation, your reservation is not confirmed until the deposit has been processed.
If you have any questions, email us at info@pattersonkayeresort.com, or call our front desk at 1-855-645-4169.